North HQ · Loop Support Center
Privacy Notice
This notice explains how information submitted through the Loop Support Center is handled.
What we collect
We process the information you choose to include in a support request, such as your name, email address, Telegram username, issue details, wallet address, transaction ID, device information, and optional screenshots.
How we use it
We use this information only to investigate, respond to, and maintain a record of your support request, including preventing abuse and protecting the service.
Restricted information
Never submit a private key, seed phrase, recovery words, password, or 2FA code. Loop, Five North, and North HQ will never request them through this form, Telegram, X, or email.
Access and retention
Access is limited to authorized North HQ and Five North personnel who need the information to resolve the request. Information is retained only for as long as reasonably necessary for support, security, and operational record-keeping.
Service providers
We use infrastructure, email, database, and private file-storage providers to operate the support service. We do not sell support-request information.
Contact
For questions about this notice or a support request, email support@cantonloop.com.